Shipping
US domestic shipping
All in-stock purchases will be shipped within 5 business days of purchase, often sooner.
All pieces will be shipped via the United States Post Office flat rate Priority Mail shipping. Items are insured for their full purchase value.
Items that have been marked delivered by the USPS are considered your property, and Arden Rose Design is not responsible for lost or stolen packages.
International shipping
My website is not set up for international (other than to US territories) shipping & taxation.
Please go to my Etsy shop
Returns
It is the nature of hand-crafted art jewelry to be unique. I take a wabi-sabi approach to my creations - perfectly imperfect. Attention is paid to design and texture with each piece. I appreciate your interest and support of my work and am committed to providing you a quality and unique piece of art jewelry.
​If you have questions about your purchase, please contact me.
14 Days to Return
Any undamaged item, that is not a custom order, can be returned within 14 days of delivery.
Items with inflicted damage are not returnable.
Discount/Sale items are not returnable.
Custom orders or any item that has been customized are regrettably excluded.
Note: returns must be confirmed by email with me before shipping items back. Items received without authorization will not be eligible for return/refund.
If approved, refund will be processed - minus the shipping costs.
Return Cost
Customer pays for return shipping, insured at full purchase amount, as items will not be credited to account until they are received in acceptable condition.
Any items lost in the post or shipping, will be responsibility of the sender, as well as insurance filing.